AIB
Arrears Support Unit and existing mortgage customer support
0818 251 008Monday–Friday 9am–5pm; Saturday 9am–1pm
Official arrears informationContact checked 9 September 2026. Recheck the official page if a number does not connect.
Mortgage difficulty
Contact the team responsible for your mortgage
If a repayment is becoming difficult, contact the lender or credit servicer named on your latest statement or letter as soon as possible—even before a payment is missed. Keep copies and continue responding.
Your mortgage may have moved: the original bank may no longer manage it. Always use the current provider or servicer shown on recent correspondence. If unsure, check the Central Bank Registers or ask MABS.
Verified lender contacts
This catalogue covers major Irish mortgage lenders and servicers. It cannot list every loan owner or portfolio, so always follow the provider named on your latest correspondence.
Bank of Ireland
Arrears Support Unit for financial difficulty, missed payments or expected difficulty
01 488 3046Monday–Friday 9am–5pm
Official arrears informationContact checked 9 September 2026. Recheck the official page if a number does not connect.
PTSB
Dedicated mortgage repayment-difficulty team
1800 855 010Monday–Friday 9am–5:15pm, excluding public holidays
Official arrears informationContact checked 9 September 2026. Recheck the official page if a number does not connect.
Avant Money
Mortgage financial-difficulty team
0818 274 089Monday–Friday 9am–5:30pm, excluding bank holidays
Official arrears informationContact checked 9 September 2026. Recheck the official page if a number does not connect.
Finance Ireland
Mortgage Arrears Support Unit and Standard Financial Statement help
0818 995 995Monday–Friday 9am–5pm
Official arrears informationContact checked 9 September 2026. Recheck the official page if a number does not connect.
Pepper Advantage
General Pepper residential loans. Transferred Finance Ireland or Mint loans have different numbers on the official page.
0818 818 181Monday–Friday 9am–5pm, excluding bank holidays
Official arrears informationContact checked 9 September 2026. Recheck the official page if a number does not connect.
EBS
Dedicated Arrears Support Unit
0818 330 044Monday–Friday 9am–5pm; Saturday 9am–1pm, excluding bank/public holidays
Official arrears informationContact checked 9 September 2026. Recheck the official page if a number does not connect.
Haven Mortgages
Haven Arrears Support Unit
0818 280 280Monday–Friday 9am–5pm; Saturday 9am–1pm, excluding bank holidays
Official arrears informationContact checked 9 September 2026. Recheck the official page if a number does not connect.
ICS Mortgages
Arrears Support Unit for owner-occupier and buy-to-let borrowers; protections differ
0818 542 542Check current hours on the official page
Official arrears informationContact checked 9 September 2026. Recheck the official page if a number does not connect.
Mars Capital
Portfolio-specific mortgage contacts. Do not guess from the original lender name.
Use the portfolio number on your latest letter
Mars says direct-dial numbers change on 18 September 2026; verify the current route before calling
Official arrears informationContact checked 9 September 2026. Recheck the official page if a number does not connect.
BCMGlobal
Arrears Support Unit for mortgages and personal loans administered by BCMGlobal. Have the account details from your latest letter ready.
01 654 8800Monday–Friday 9am–5:30pm, excluding bank holidays
Official arrears informationContact checked 9 September 2026. Recheck the official page if a number does not connect.
Cabot Financial Ireland
Other mortgage accounts. Promontoria Scariff mortgage accounts use 01 464 9070; check the account name on your correspondence.
01 464 9172Monday–Thursday 9am–5:30pm; Friday 9am–5pm
Official arrears informationContact checked 9 September 2026. Recheck the official page if a number does not connect.
Link Financial Ireland
Loans and mortgages currently managed by Link Financial Ireland, including customers in or at risk of arrears.
091 700 010Check current hours on the official page
Official arrears informationContact checked 9 September 2026. Recheck the official page if a number does not connect.
Safe escalation order
- 1. Contact the current provider
Ask for its mortgage-arrears or financial-difficulty team and its MARP information. Record dates, names and agreed actions.
- 2. Complete requested information
The provider will usually request a Standard Financial Statement. Ask MABS for independent help if needed.
- 3. Make a written complaint if needed
Use the provider’s complaint procedure and keep its final response letter and supporting records.
- 4. Escalate an unresolved complaint
The FSPO can consider eligible complaints after the provider has had the opportunity to resolve them.
Independent help and checks
MABS and Abhaile
Free, confidential and independent money advice, with financial, insolvency and legal help for eligible home-mortgage arrears cases.
0818 07 2000
Official informationCentral Bank credit-servicing check
Check the authorised status of a lender, loan owner or credit-servicing firm. Use the name on the latest statement or letter.
+353 1 224 4510
Official informationCCPC mortgage-arrears guide
Independent consumer guidance on mortgage arrears, MARP, the Standard Financial Statement and getting help.
Official informationFinancial Services and Pensions Ombudsman
A free and independent complaint service. Complain to the provider first and keep its final response or evidence of delay.
+353 1 567 7000
Official informationDo not ignore legal papers or court dates. Contact MABS/Abhaile and obtain legal advice promptly. SupportCheck does not provide legal or financial advice and cannot negotiate with a lender.